These Terms and Conditions explain how we collect, use, and disclose your information when you use our mobile services and outline your privacy rights and how the law protects you. As a banking company, we take privacy and data protection very seriously. By using our services, you agree to the collection and use of information as described in these Terms and Conditions.
As part of our operations, we may collect certain data during your interactions with our services. However, we want to make it clear that we do not retain personal data after it has been used for its intended purpose. The data we may collect includes:
Usage Data: This includes information such as your IP address, device type, browser details, pages visited, time spent on pages, and other diagnostic data generated by your use of the Service. This data is collected automatically and is used only to facilitate the functionality of our services.
Device Information: If you use our services on a mobile device or another internet-connected device, we may collect information about your device, such as its type, operating system, device identifiers, and the IP address associated with your device. This data is used temporarily to ensure that the service works properly across different devices.
We use the information we collect strictly for the following purposes:
To Provide and Improve Our Services: We use the information collected to ensure our banking services function as intended, troubleshoot any issues, and enhance your user experience. This may include optimizing the performance of our mobile application, website, and other banking tools.
Service Communication: We may temporarily use your information to communicate essential information, such as updates, security alerts, and other notices relevant to your use of our banking services. This can include email notifications or in-app alerts, but it is done on a temporary basis only.
Security and Fraud Prevention: Usage data is also utilized temporarily for the purposes of preventing fraud, protecting against unauthorized access, and ensuring the safety and security of your banking transactions. This includes ensuring compliance with legal and regulatory obligations.
Temporary Data Retention for Legal Requirements: While we do not retain data indefinitely, we may be required to store certain information temporarily to comply with regulatory, legal, and financial obligations, including but not limited to anti-money laundering (AML) and know-your-customer (KYC) regulations. However, once these requirements are met, we promptly delete all personal data.
One of our core commitments is that we do not retain your personal data beyond its immediate use. All data collected during your use of our services is either processed immediately for the purpose it was intended or deleted right after it is no longer necessary.
For example, if you complete a banking transaction or check your balance through our mobile app, any data related to that transaction is processed in real-time and not stored permanently on our systems. Once the transaction is complete and the session is over, we delete that data to ensure your privacy.
Since we do not retain any personal data, we do not store or share it beyond its immediate use. However, we may share your information in the following limited circumstances:
Service Providers: We work with third-party companies or individuals who assist us in operating the Service, processing transactions, or performing other necessary services on our behalf. These providers are strictly prohibited from retaining your data beyond what is necessary to perform their services.
Business Transactions: In the event of a merger, acquisition, or sale of company assets, your information may be transferred. If this occurs, we will notify you before your personal data is transferred and subject to different terms and conditions.
With Your Consent: In some cases, we may ask for your explicit consent to share your data for a specific purpose, and we will only do so with your prior approval.
As a customer of our banking services, you have certain rights with respect to your personal data, even though we do not retain personal data:
Right to Access: You may request details about any personal information we have collected during your use of our services. However, since we do not store personal data permanently, we may only provide a snapshot of the data collected during the active use of the service.
Right to Deletion: If you wish, you may request that we delete any data that was temporarily collected. However, in accordance with our policy, once the data is no longer needed for the specific purpose it was collected for, it is already deleted.
Right to Rectification: If you believe the data we have temporarily stored is inaccurate, you may contact us to request corrections. However, we emphasize that since we do not retain personal data, any necessary adjustments are typically made immediately before the data is deleted.
We take the security of your personal data very seriously and implement a variety of technical and organizational measures to safeguard it. This includes encrypting your data during transmission, using secure servers, and complying with industry standards for data protection. However, since we do not retain any personal data, the data we process is deleted after its immediate use, significantly reducing the risk of long-term data breaches.
We cannot guarantee absolute security as no data transmission over the internet or electronic storage is entirely risk-free. However, we are committed to making every reasonable effort to ensure the security and confidentiality of your data while it is in use.
We reserve the right to update or modify these Terms and Conditions from time to time to reflect changes in our services, business practices, or legal obligations. Any changes will be posted on this page, and the revised Terms and Conditions will be effective as of the date stated at the top of the document. We encourage you to review these Terms and Conditions periodically to stay informed about how we are protecting your data.
If you have any questions or concerns about these Terms and Conditions, or if you wish to exercise your rights regarding your personal data, please feel free to contact us at any time.